Return & Refund Policy

Thank you for shopping at FusionLayers. We take great pride in crafting and delivering high-quality products from our fulfillment facilities in Pakistan to customers worldwide.

Because all international orders are shipped directly from Pakistan, returns and exchanges are subject to specific international shipping terms and conditions outlined below.

1. 7-Day Return Window

• Return Period: You may request a return within 7 calendar days from the date your package is marked as delivered by the carrier.
• Prior Authorization Required: Unsolicited returns sent without prior written approval from our customer support team will be rejected and discarded.
• Condition Requirements: To be eligible for a return, items must be:
  • Unused, unworn, unwashed, and in the exact same condition as received.
  • In their original packaging with all original tags, seals, and protective wrapping intact.

2. Return Shipping Costs & Responsibilities

• Customer Responsibility: Customers are solely responsible for paying all return shipping costs back to our primary warehouse in Pakistan.
• Trackable Carrier Mandate: Returns must be sent using an international courier service that provides end-to-end tracking and signature confirmation (e.g., DHL Express, FedEx, or UPS). We are not responsible for returned items that are lost, damaged, or delayed in transit.
• Non-Refundable Original Shipping: Original shipping charges paid at checkout are strictly non-refundable under any circumstances.

3. Customs Duties, Taxes, and Import Clearance

• Import Fees on Returns: When returning a package to Pakistan, the package may be subject to local Pakistani import duties, customs clearance taxes, or carrier administrative fees. All customs fees incurred during the return shipment will be deducted directly from your final refund amount.
• Refused, Unclaimed, or Abandoned Packages:
  • International shipments rejected or refused at local customs due to non-payment of local import duties, taxes, or VAT are strictly non-refundable.
  • If a package is abandoned, discarded, or destroyed by local customs or the courier because the recipient failed or refused to pay statutory import fees, zero refund or store credit will be issued.
  • If a refused parcel is returned to our facility in Pakistan, the cost of return freight and any associated import clearance penalties will be fully deducted from any potential store credit balance.

4. Non-Returnable & Final Sale Items

The following categories are strictly non-refundable and non-returnable:

• Custom, personalized, or made-to-order items.
• Clearance, final sale, or heavily discounted items.
• Items damaged, altered, or stained due to customer misuse, handling, or improper care.

5. Damaged, Defective, or Incorrect Items

• Reporting Window: If you receive an item that is defective, damaged in transit, or incorrect, you must report it within 48 hours of delivery by contacting us with clear photo/video proof.
• Resolution: Upon verification, we will issue a free replacement or cover the return logistics for the defective merchandise. Claims made after 48 hours of delivery will be evaluated at our sole discretion.

6. Refund Processing

• Inspection Process: Once your return arrives at our facility in Pakistan, please allow 5–7 business days for our quality inspection team to inspect the merchandise.
• Refund Issuance: Upon approval, your refund will be processed back to your original method of payment.
• Deductions Summary: The final refund amount will equal:

• Depending on your bank or credit card provider, it may take 5 to 10 additional business days for the funds to reflect on your account statement.

• Note:Engraved products cannot be returned.